HUD FAQs For Buyers

HUD FAQs For Buyers

How do I search for a property in my area?


A: To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.

You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain the letters or numbers that you typed in.

TIP: Less is more. The less you type in, the more homes will display as a result.


Can I buy a home for investment purposes?


A: Yes, buyers must wait until the Exclusive listing period is over, since no investors can place bids during that time.  Once the Exclusive listing period ends, the Extended listing period begins, then investors can bid on the home (as can owner-occupants, nonprofits, and governments agencies).


What would make me not eligible to buy a property?


A: Owner-occupants are not eligible if they purchased a HUD property as owner-occupants in the past 2 years.


Can I bid on homes myself?


A: No.  HUD requires all bids be submitted through a HUD-registered broker.  Click the Find Broker link on the gray menu bar or in the Property Details screen to find a HUD-registered broker in your area at


Can I buy a property with someone else?


A: Yes. You need to work with the Selling Broker to find out how a purchase by multiple buyers is handled


How can I get more information about the property I want to buy?


A: Contact the local Listing Broker for the property or your Selling Broker


Do I have to register to make an offer?


A: No. You do not have to register to make an offer through a Selling Broker.  However, registering (as Public) on the site allows you to save your recent searches and recent listings, as well as receive alerts when new listings become available.


What if I forget me password or username?


A: If you forget your password: Click "Forgot Password" on the login screen, then fill in your user name and answer the two security questions you set up when you first registered. Your temporary password will be sent to the email address you entered on your HUD Homestore registration.

If you forget your username: Click "Forgot User Name" on the login screen, then type the email address you have on your HUD Homestore registration, and answer the two security questions you set up when you first registered. Your user name will be emailed to you.

If you’re still not able to log in: Call the Help Desk at 866-777-2034 (7 am to 7 pm Central Time, Monday through Friday, Federal Holidays excluded).  All password and username issues must be handles by phone rather than email.


How do I update my personal (profile) information?


A: Once you’ve logged in, on the gray menu bar, click the Manage Profile link. In the Manage Profile screen, you can make changes to your username, password, security questions, and contact information.  To save your changes, click Submit.

Do I need an agent to make an offer?

A: You cannot put an offer on a HUD home by yourself. You must use a Selling Broker who is licensed to sell HUD Homes to represent you (or a Selling Agent who works under that Broker), or you can go through the HUD registered Listing Broker for the home.  Either way, the Broker/Agent must be registered on HUD Homestore to place the offer.


My computer won’t display a PDF document. What can I do?


A: Some documents (such as Sales Contract and Addendums) are saved in Adobe’s PDF format.  To get the free PDF reader, go to


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